Earning points

Can I change my date of birth?

Yes. You can update your date of birth if you made a mistake.

Please note: you can only earn birthday points once per calendar year.

Loyalty tiers & benefits

How do I reach a new tier?

You reach our Gold tier when you have 1,700 points and the Platinum tier at 5,000 points.

Returns, cancellations & adjustments

What happens if my order is cancelled?

Any points earned from a cancelled order will be removed from your account.

Referrals

How do referrals work?

Every Thrivin Club member has a unique referral link. When someone uses your link and meets the conditions, you will earn points.

Where can I find my referral link?

Your referral link is available in your Thrivin Club account.

Account & technical questions

What happens if I shop on a different country website?

If you place an order on a different country website:

• You may not earn loyalty points
• Your points may not be available at checkout
• Rewards and points cannot be transferred between countries

What happens if I delete my account?

If you delete your Thrivin account, all points and rewards will be lost and cannot be recovered.